Magic Moments Indoor Playground (“Magic Moments,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our facility or use our services.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, phone number, email address, child’s name and age, emergency contact details.
• Payment Information: When you purchase admissions, party packages, or merchandise (processed securely through third-party providers; we do not store credit card details).
• Waiver Information: Details you provide when signing our waiver, including parent/guardian acknowledgments.
• Photographs & Media: If you provide consent, photos or videos of your child(ren) may be taken for promotional purposes.
• Website/Online Data (if applicable): Basic usage data such as IP address, device type, or cookies when visiting our website.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To register your child(ren) for admission, activities, or events.
• To maintain waiver records for safety and liability purposes.
• To communicate with you about bookings, schedules, promotions, and updates.
• To ensure health, safety, and compliance with facility policies.
• To process payments and issue receipts.
• With consent, to share promotional photos or marketing communications.

3. Sharing & Disclosure

We do not sell or rent your personal information. We may share your information only in the following limited circumstances:

• With trusted service providers (e.g., payment processors, booking systems) who are bound by confidentiality obligations.
• If required by law, regulation, or court order.
• In case of an emergency, to medical personnel or first responders.
• With your explicit consent (e.g., media release for marketing).

4. Data Retention

• Waiver and liability records: Retained as required by law and insurance purposes.
• Contact and booking information: Retained as long as you remain a customer or until you request deletion.
• Photos/media: Retained only with consent and may be removed upon request.

5. Security

We take reasonable measures to safeguard your personal information against loss, theft, unauthorized access, disclosure, or misuse. However, no system is 100% secure, and we cannot guarantee absolute protection.

6. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request corrections to inaccurate information.
• Withdraw consent to optional uses (e.g., marketing, photos).
• Request deletion of personal information, subject to legal/insurance requirements.

To exercise these rights, please contact us (see Section 8).

7. Children’s Privacy

We only collect personal information about children necessary for participation in our activities (e.g., name, age, waiver details). This information must be provided by a parent or legal guardian.

8. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us:

Magic Moments Indoor Playground
Unit D13, 1000 Gerrard Street East
Toronto, Ontario, M4M 3G6
[email protected]

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. Any updates will be posted in our facility and/or on our website with a revised effective date.